Privacy Policy

Privacy Notice for FIVESTARCLICKS LLC

Last updated May 17, 2025

This Privacy Notice for FIVESTARCLICKS LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://fivestarclicks.com, or any website of ours that links to this Privacy Notice Use FIVESTARCLICKS. FIVESTARCLICKS is a comprehensive digital marketing and reputation management platform designed to help businesses enhance their online presence, attract more customers, and build trust. Our services include:Automated Review Requests: We send professionally crafted text and email invitations to encourage satisfied customers to leave reviews on Google, social media, and other prominent platforms. Our system uses optimized messaging and strategic timing to maximize authentic feedback with minimal effort.Reputation Monitoring & Insights: We monitor reviews and brand mentions across multiple platforms, providing real-time dashboards and alerts. This consolidated view helps you stay informed about your online reputation and address issues promptly.Professional Review Responses: Our team can respond to reviews on your behalf, expressing gratitude for positive feedback and addressing negative comments professionally. This engagement demonstrates your commitment to customer satisfaction.Repurposing Reviews for Marketing: We transform your best reviews into engaging social media posts, website testimonials, and marketing materials to showcase your credibility and attract new customers.System Integrations: Our platform seamlessly integrates with your CRM, Google Business Profile, and social media accounts, enabling automated review requests and centralized management of customer feedback without the need for multiple tools.At FIVESTARCLICKS, our goal is to simplify digital marketing and reputation management, allowing you to focus on delivering exceptional customer experiences while we help you shine online.Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.How do you exercise your rights? The easiest way to exercise your rights is by visiting [email protected], or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

WHAT INFORMATION DO WE COLLECT?HOW DO WE PROCESS YOUR INFORMATION?WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?HOW LONG DO WE KEEP YOUR INFORMATION?HOW DO WE KEEP YOUR INFORMATION SAFE?DO WE COLLECT INFORMATION FROM MINORS?WHAT ARE YOUR PRIVACY RIGHTS?CONTROLS FOR DO-NOT-TRACK FEATURES DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?DATA USAGE & SHARING DO WE MAKE UPDATES TO THIS NOTICE?HOW CAN YOU CONTACT US ABOUT THIS NOTICE?HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short:

We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names, phone numbers, email addresses, mailing addresses, debit/credit card numbers, billing addresses, contact or authentication data contact preferences the users’ customer contact information via direct upload or an integration

Sensitive Information.

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

customer list

Payment Data.

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short:

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources

In Short:

We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short:

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts.To respond to user inquiries/offer support to users.To send administrative information to you.To enable user-to-user communications.To request feedback.To send you marketing and promotional communications.To deliver targeted advertising to you.To post testimonials.To protect our Services.To evaluate and improve our Services, products, marketing, and your experience.To identify usage trends.To determine the effectiveness of our marketing and promotional campaigns.To comply with our legal obligations.To request reviews from our users’ customers.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short:

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

If collection is clearly in the interests of an individual and consent cannot be obtained in a timely wayFor investigations and fraud detection and preventionFor business transactions provided certain conditions are metIf it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claimFor identifying injured, ill, or deceased persons and communicating with next of kinIf we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuseIf it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a provinceIf disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of recordsIf it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was producedIf the collection is solely for journalistic, artistic, or literary purposesIf the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short:

We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers.

We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:

Ad Networks Cloud Computing Services Data Analytics Services Data Storage Service Providers Payment Processors Performance Monitoring Tools Product Engineering & Design Tools Retargeting Platforms Testing Tools User Account Registration & Authentication ServicesWebsite Hosting Service Providers

We also may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short:

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.

6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

In Short:

We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products.

Our AI Products

Our AI Products are designed for the following functions:

AI automation for review responses and marketing content generation

How to Opt Out

To opt out, you can:

Log in to your account. Navigate to reviews. Turn off reviews AI responses.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short:

We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:

Depending on your state of residence in the US or in some regions, such as Canada, you have rights that allow you greater access to and control over your personal information.

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:

If you are a resident of certain US states, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

13. DATA USAGE & SHARING

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider.

14. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:

Yes, we will update this Privacy Notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice.